If you aren’t familiar with how tech support scams work, this is a typical example, however it was mis-labeled as ransomware in the story. It’s not always clear to the media what actually happened, but there is a lesson there. This was a textbook social engineering attack that you can learn from and use as an example for friends and family.
Erich Kron, Security Awareness Advocate at KnowBe4, is a veteran information security professional with over 20 years’ experience in the medical, aerospace manufacturing and defense fields. He is the former security manager for the 2nd Regional Cyber Center-Western Hemisphere and holds CISSP, CISSP-ISSAP, MCITP and ITIL v3 certifications, among others. Erich has worked with information security professionals around the world to provide the tools, training and educational opportunities to succeed in InfoSec